How ASICS is Personalizing the Customer Journey One Mile at a Time

Industry Retail
Initiative Understanding Customers
Results

90%

experience completion rate

70%

website redirection rate

21.5

average data points per user profile

About ASICS

ASICS is a renowned sportswear brand that designs and sells shoes, clothing, and accessories for men, women, and children. The company is known for its running shoes, but also makes sandals, T-shirts, jackets, hoodies, swimwear, and more.


Challenge

ASICS sought a solution to enhance consumer engagement and provide personalized product recommendations tailored to various running personas. Additionally, the company aimed to capture valuable lifestyles and psychographic data to support ongoing segmentation initiatives.


Solution

ASICS leveraged Experiences by Jebbit to engage consumers in an interactive digital conversation and provide qualified insights into each consumer's individual running routine. As a result, ASICS was able to understand consumer preferences and personalize the shopping journey.


Results

  • 90% experience completion rate

  • 70% website redirection rate

  • 21.5 average data points per user profile